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Frequently asked questions
General FAQs
We offer free delivery within Kuta, Lombok for rentals of IDR 200,000 or more
Delivery fees for other areas:
• Selong Belanak area: IDR 70,000 - 150,000
• Larger items (like bamboo fencing requiring a pickup truck): IDR 150,000 - 200,000
Staying somewhere else? Just contact us! we'll do our best to accommodate your location. Let us know where you're staying and we'll work out the details
Please contact us immediately if any equipment malfunctions or has issues. If the damage is due to a defect or problem on our end, we'll take care of it at no cost to you. However, if damage occurs due to misuse or accidents during your rental, repair or replacement costs will apply. We'll always communicate clearly about any charges
We recommend booking at least 1-2 weeks before your arrival, especially during peak seasons (July-August and December-January) when demand is high. That said, we understand travel plans can be last-minute! Contact us even if your trip is just days away, we'll check our availability and do our absolute best to help your family have everything needed for a comfortable stay in Lombok
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